Can't find a copy of the file anywhere on the Internet. Getting and running the BlueIrisService.exe (64 bit) file is the only thing I haven't been able to try. ![]() The copy I have though was last backed up about 2 hours after the update was installed, so it's useless. I do use Macrium Reflect daily (except it's turned off right now). I haven't purchased a V5 license because it says on the Blue Iris v4 Options page that my version is "Not version 5 eligible". That didn't happen, so I've uninstalled version 5. I did install version 5 hoping to get the BlueIrisService.exe (64 bit) file. The recordings that I do get just aren't as good as they used to be, there's a lot of jerky motion and missing frames in the videos. If I trigger the cameras, they start recording but then quit for the rest of the day. On my system, Blue Iris 4 is running as a service so it starts automatically every time my system is rebooted.īy quit working properly, the biggest problem is many of the cameras just aren't continuing to record. Once you get things sorted, your old settings can be imported. Also, BI makes 3 backups of your configuration - reg files in the program folder. You shouldn't rely on Restore points - for me, anything mission critical gets imaged daily with backup software ( Macrium Reflect Free). Walk us through and post screenshots if necessary. You've installed version 5 - What's the problem? What's it not doing that you expect? Did you purchase a v5 license yet or trial? Folks here are pretty helpful - but since you've got a lot of moving parts there to dissect, I would advise a cautious approach with installations and such. "quit working properly" doesn't give us much to go on. Start at the beginning from when you first launch BI in windows. That's about the only hope I've come up with to maybe get back to normal and have all 18 of my cameras working again as they did before the Windows Update.Īny other suggestions would be greatly appreciated! I've also tried installing Blue Iris 5, but it just copied all my Blue Iris 4 information which didn't help matters either.ĭoes anyone know where I can download the 64 bit file for BlueIrisService.exe. I've searched the Internet looking for a BlueIrisService.exe (64 bit) file, to no avail in hopes that would resolve my problems. I've also noticed that in my Task Manager it's showing I'm running BlueIrisService.exe (32 bit) as a Background process. I have noticed on my About Page in Blue Iris Options that it's now showing Release 4.8.6.3 圆4. My Support and Maintenance is Expired, so I don't know if there's a fix available. Still not working after about 3 weeks of trying in every spare moment I could come up with. I've gone through all the settings in the Blue Iris options and changed a lot of them in hopes of figuring it out. Windows had also deleted all my Restore Points, so I had nothing to try to help matters. Then two days later, I was sent the exact same update which was already installed when I discovered it. ![]() I uninstalled the Windows update, but that didn't help much. So many problems from that update! That's when Blue Iris basically quit working properly. About 3 weeks ago Windows 10 was updated which made my computer (apparently) a 64 bit version of Windows. I filled out a ticket for help, no response for days which is why I started to call them.I am running Blue Iris 4.8.6.3. It just took 1-2 calls for someone to pick up. He was able to create a new license key for me over the phone and send it to me via email. ![]() It still sits on the Houselogix server but for now that is still up and running. I didn't get the guy on the phone who wrote the driver, someone else but he laughed and said yeah they haven't really been pushing it much. So yeah, don't waste any time with that, just call. I just had basic stuff like showing if a door was locked or the alarm was on in an overlay.ĮDIT: almost forgot I used the AO web support portal to open a ticket 9 MONTHS ago, I asked for status numerous times, and they never responded at all. My old BI server crashed and I'm just re-doing from scratch instead of trying to find a config backup. I am going to dig into the programming again but don't want to go to all the trouble if it is going to be short-lived. My HC-800 isn't going to last forever and I want to be able to get a new license when I need it for a new Director. Good to know they still respond even though they don't seem to be actively pushing the driver anymore. I know you can do stuff like turn on a light if the camera senses motion during a certain time of day, etc but I havent really gotten into that yet. That is really as "advanced" as my programming is with BI/C4. I called AO, they gave me a new license and now it works. So my profiles were not changing because something happened and my license wasnt valid.
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